Depending on the ticketing platform the send-out will either be instant or might take about a month. But do not worry; you will receive your tickets on time for next years.
We stand by our word and are refunding every ticket that is not transferred to Sonus Festival 2021. Unfortunately, our ticketing partner Eventbrite is having difficulties keeping up with the thousands of events worldwide which need to be refunded, for which Eventbrite alone is responsible. This is why the refund process is progressing very slowly. We fully understand all of our customers who are writing us messages asking where the money is being held. Festicket has already refunded all ticket holders. We have already provided Eventbrite long time ago with all the information they need to ensure a smooth refund process.
Originally, Eventbrite had planned to process the refund in bulk, however as Eventbrite cannot give a time frame for this, we have initiated a manual refund. Each transaction will be initiated separately by us, meaning that some customers will get their money back before others. We therefore continue to kindly ask everyone to remain patient. This is an unpleasant situation for us and we fully understand the problems our customers are bringing to our attention. We are trying to process refunds as quickly as possible and would like to thank each customer for their continued patience.
Festicket customers already received a refund. Please check your bank account.
This is not possible. Only the entire shopping cart / order number can be transferred to 2021, donated or be refunded.
We are trying our best to bring the 2020 line-up to next year. We cannot promise that it will be the same artists, but you can be sure by keeping your ticket for next year you will get the full Sonus experience. We will try to make 2021 our best year ever.
If you bought a ticket outside of official Sonus Channels, there is no possibility of a refund. The person who first bought the ticket on an official channel will be refunded. Please contact the person you bought your ticket from. We cannot offer support for private reselling including TicketSwap.
If you bought a ticket package please directly get in contact with your package dealer.
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