Responsible for www.sonusfestival.com:
Sonus Festival d.o.o.
Managing director Steffen Charles
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General Terms and Conditions
1. Contractual Partner
a. The contractual partner is Sonus Festival d.o.o, Hektorovićeva 2, 10000 Zagreb, Croatia (referred to hereafter Sonus Festival d.o.o).
b. The second contractual partner is the Buyer of the products and/or entry tickets (referred to hereafter as the Buyer).
c. For the contract to be concluded and the fulfillment obligations of Sonus Festival d.o.o to apply, the Buyer must be of full age and fully legally competent or produce approval from his/her parents or legal guardians and/or the underage Buyer must cover the cost of the purchase with money which has been given to him/her for this purpose or to be used at his/her disposal by the legal representative or by a third party with the legal representative’s consent.
2. Conclusion of the Contract
a. All “offers” on the website and in the shop of Sonus Festival d.o.o are non-binding and do not represent any binding offer for the conclusion of a contract.
b. By submitting a fully completed order form, the Buyer makes the offer for the conclusion of a contract.
c. The Buyer is bound to his/her offer for 2 weeks, which means Sonus Festival d.o.o has a period of 2 weeks to accept the offer.
d. The contract is concluded when Sonus Festival d.o.o expressly confirms the order and sends an invoice to the Buyer.
e. If no such confirmation is given, the contract is not concluded.
f. For the purchase of an entry ticket, Clause 6 in particular applies. The contract for purchasing an entry ticket is concluded separately with a third party, not with Sonus Festival d.o.o.
3. Characteristics, Availability, Delivery
a. The characteristics of the goods correspond to the product descriptions in the Sonus Festival d.o.o shop. The color of the image shown may differ from the actual color due to the technical reproduction on the screen. The written description, not an image, shall determine the characteristics of the goods.
b. If the goods ordered are temporarily out of stock, Sonus Festival d.o.o will inform the Buyer of this. The Buyer has the right to withdraw his/her offer in case of a delay of over 2 weeks (from the time Sonus Festival d.o.o accepted the Buyer’s offer or the latest time it could accept it). If the Buyer has already made a payment, this is to be refunded immediately.
c. If a delay in delivery first becomes apparent after the conclusion of the purchase contract, Sonus Festival d.o.o shall inform the Buyer immediately. The Buyer has the right to withdraw from the contract. If the Buyer has already made a payment, this is to be refunded immediately.
d. The goods ordered shall be delivered to the address given by the customer, unless contractually agreed otherwise.
a. All prices are gross prices including legal value-added tax, unless expressly indicated otherwise. Value-added tax is itemized separately.
b. The Buyer bears any shipping costs. These are indicated in the shop.
a. Deliveries shall be performed against advance payment (bank transfer).
b. If the Buyer does not make the required payment, Sonus Festival d.o.o can withdraw from the contract.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
Tel.: 0621 18191912
Fax: 0621 181919296
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please use the model withdrawal form below:
a. Without prejudice to his/her legal rights, the Buyer has the option of returning the ordered goods to Sonus Festival d.o.o within 14 days from receipt of the goods, so long as the goods are complete and undamaged.
b. If the Buyer returns goods in accordance with this return guarantee, Sonus Festival d.o.o will refund the price paid, but not the shipping costs of the original purchase. The Buyer bears the transport risk and return costs accordingly. This return guarantee does not affect legal rights and therefore does not affect the Buyer’s cancellation right as described above.
c. Reduced goods are excluded from this return guarantee.
8. Special Provisions for the Purchase of Entry Tickets
a. Sale of Entry Tickets via Third Parties
Entry tickets are sold via a third party (Ticketscript or other), not by Sonus Festival d.o.o. The purchase contract for entry tickets is therefore concluded with this third party. The entry ticket entitles the Attendee to attend the event in accordance with the visitor contract, which is concluded with Sonus Festival d.o.o.
b. Scope of the House Rules
The House Rules apply to the event that is part of the contract between the Buyer/Attendee and Sonus Festival d.o.o.
c. Sale of Tickets
Resale of entry tickets is prohibited insofar as the entry ticket was purchased from cosmopop for the purpose of resale.
d. Right to Return Tickets
Outside of the legal withdrawal rights, legal cancellation rights or other legal contract termination rights, the Buyer has no right to return an entry ticket.
e. Withdrawal from the Contract by Sonus Festival d.o.o in Case of Misconduct
i. If the Buyer and Attendee of the event breaches the respective House Rules of the event or instructions from the Organizer or security staff at the event, Sonus Festival d.o.o may refuse entry and withdraw from the contract. In this case the Buyer/Attendee will not be entitled to a refund of the ticket price.
ii. In the same cases, the Buyer/Attendee can be excluded from the event and ejected from the festival site if he/she has already been granted entry. In this case the Buyer/Attendee will not be entitled to a refund of the ticket price.
a. The Buyer can only offset counterclaims that are undisputed or have been legally established.
b. The Terms and Conditions between the Buyer and Sonus Festival d.o.o are subject to the law of the Federal Republic of Germany with the exclusion of UN purchasing law.
c. It is agreed that the court of jurisdiction is Ludwigshafen (Germany), insofar as the Buyer is a merchant as defined by the German Commercial Code (HBG). If the Buyer is not a merchant as defined by the German Commercial Code (HBG), the legal regulation regarding the court of jurisdiction shall apply.
d. If individual provisions of these Terms and Conditions and/or the contract supplemented by them are or become ineffective, the validity of the other provisions shall not be affected.
Status: November 2014